FAQ
Frequently Asked Questions (FAQ)
GENERAL
Who is Kumu International?
Kumu International is a furniture company founded in 2020 in Wyoming State, US. The company was started by two friends who shared a vision of creating furniture that blends modern design, everyday comfort, and accessible pricing.
Today, Kumu International designs and distributes furniture across the United States with manufacturing partners in India, Pakistan, and Vietnam, along with selected sourcing from China. Our products are stored and shipped from multiple U.S. warehouses to ensure fast and reliable delivery.
Our mission is simple: to bring stylish, comfortable, and durable furniture to homes at the most competitive prices possible.
How do I contact Kumu International?
You can contact the Kumu International customer support team through:
* Email support via our Contact Us page
* Customer support form on our website
* Contact over Phone
Our support team typically responds within 24–48 hours.
Does Kumu International have physical stores?
Currently, Kumu International primarily operates through online platforms and partner retailers across the United States.
Our products are shipped directly from our warehouse network located in:
* Washington
* New York
* New Jersey
* California
* New Mexico
What is your privacy policy?
At Kumu International, we respect your privacy. Customer information is used only for order processing, delivery coordination, and customer service communication.
We do not sell or share customer data with unauthorized third parties.
How do I join the Kumu International mailing list?
You can subscribe to our mailing list through our website. Subscribers receive:
* Early access to new collections
* Exclusive promotions
* Design inspiration and furniture guides
* Special seasonal offers
SHOPPING
Do I need an account to make a purchase?
No. Customers may check out as guests when purchasing Kumu International products through our website or partner marketplaces.
Creating an account allows you to:
* Track orders
* Save addresses
* Access order history
What payment methods does Kumu International accept?
We accept most major payment options including:
* Visa
* Mastercard
* American Express
* Discover
* Approved digital payment methods depending on the sales platform.
Does Kumu International offer financing?
Financing options may be available through select retail partners or checkout providers depending on the platform where the purchase is made.
When will my credit card be charged?
Your card will typically be authorized at checkout and fully charged once your order is processed and prepared for shipment.
How can I make changes to my order?
If you need to modify your order, please contact the Kumu International customer support team as soon as possible.
Changes may be possible before the order enters the shipping process.
How can I check my order status?
You can track your order through:
* Your customer account
* Shipping confirmation email
* Tracking number provided by the shipping carrier
Does Kumu International offer price matching?
Kumu International works hard to keep pricing competitive. While formal price matching may not always apply, we frequently offer seasonal promotions and discounts.
What is your cancellation policy?
Orders may be cancelled before they are processed for shipment. Once an item has been prepared for shipping or dispatched, cancellation may not be possible.
What is your return and exchange policy?
Kumu International accepts returns on eligible items within the return window provided at the time of purchase.
Returned items must typically be:
* Unused
* In original packaging
* In resalable condition
Return shipping and restocking fees may apply depending on the situation.
DELIVERY
What are the delivery charges?
Shipping costs vary depending on:
* Product size and weight
* Delivery location
* Shipping method selected
Many Kumu International items include standard shipping within the continental United States.
How will I know my order was received?
After placing an order, you will receive a confirmation email from Kumu International with your order details.
How can I track my order?
Once your item ships, you will receive a tracking number and carrier information via email.
Will all items in my order arrive together?
Not always. Some items may ship separately from different warehouses to ensure faster delivery.
How long does delivery take?
Delivery times depend on inventory location and shipping destination, but most orders are delivered within 5–10 business days within the United States.
How will I be notified about delivery?
You will receive shipping and delivery updates via email. In some cases, the delivery carrier may contact you to schedule a delivery window.
What should I do if my item arrives damaged?
If a product arrives damaged:
Take photos of the packaging and product.
Contact the Kumu International customer support team immediately.
Our team will assist with replacement, repair, or resolution as quickly as possible.
Does Kumu International deliver everywhere?
Currently, Kumu International primarily ships within the United States. Expansion into Canada and Mexico is part of our future growth plan.
MERCHANDISE
What warranty does Kumu International offer?
Most Kumu International furniture items include a three-year limited warranty, covering manufacturing defects under normal residential use.
Terms and conditions apply.
How do I find assembly instructions?
Assembly instructions are typically included with your product packaging.
If you need assistance or a replacement copy, please contact Kumu International Customer Support.
What if parts are missing from my order?
If your package is missing parts, please contact our support team with:
* Your order number
* Product name
* Missing part details
We will arrange for replacement parts as quickly as possible.
Do upholstered products contain flame retardants?
Kumu International products comply with applicable U.S. safety regulations and furniture standards.
How can I find product dimensions?
Product dimensions are listed on each product page.
If you need additional information, the Kumu International support team will be happy to assist.